Refund policy
Last updated: September 29, 2026
Please read this policy and our FAQ before placing your order. By placing an order, you agree to the terms below.
All sales are final
Because our products ship from our fulfillment partner's international warehouse, we do not accept returns, exchanges, or refunds for change of mind, including ordering the wrong item, color, or size, or no longer wanting the item. Please check product details, photos, and sizes carefully before you order.
This doesn't affect your rights if something goes wrong with your order. We'll always make it right if your item arrives damaged, defective, or wrong, or if it never arrives (see below).
Cancellations and order changes
- You may cancel or change your order within 12 hours of placing it, as long as it hasn't been processed yet. Email us right away with your order number.
- Once an order has been processed or shipped, it can't be cancelled, changed, or refunded.
- If we're ever unable to ship your order within the time stated in our Shipping Policy, we'll let you know, and you may cancel for a full refund.
Damaged, defective, wrong, or missing items
If your order arrives damaged, defective, incomplete, or isn't what you ordered, email us within 14 days of delivery. Please include your order number and clear photos (or a short video) of the item and its packaging. Once we confirm the issue, we'll send you a free replacement or give you a full or partial refund for the affected item. You don't need to send the item back. For bundles, only the affected item is replaced or refunded.
Claims can't be accepted after 14 days, without photo or video proof, or for damage caused by misuse, accidents, or normal wear and tear.
Orders that don't arrive
Most US orders arrive 7โ15 business days after they ship. If your order hasn't arrived within 45 days of shipping, or its tracking has stopped updating for a long time, contact us and we'll investigate with the carrier. If the package is confirmed lost, we'll reship your order or refund you in full.
If tracking shows your package as delivered but you can't find it, please check around your home, with neighbors, and with your local post office first. Then contact us within 30 days of the delivery date and we'll help you open a claim with the carrier. We can't refund or reship packages that the carrier confirms were delivered to the address entered at checkout.
Wrong or incomplete address
Please double-check your shipping address at checkout. If a package is returned or lost because the address entered was incorrect or incomplete, or because the package was refused, we can reship it, but the reshipping cost will be charged to you.
How refunds are paid
Approved refunds go back to your original payment method within 5โ10 business days. Your bank or card issuer may take a few extra days to post the refund to your account.
Contact us
Email: hello@thingymabobs.com
THINGYMABOBS ONLINE SHOP, Santa Rosa, Laguna, Philippines