FAQ

Please read these FAQs and our Refund Policy before placing your order. By ordering, you agree to our policies.

Where do you ship?

We currently ship to addresses in the United States only.

How much is shipping?

Standard shipping is free on every US order, with no minimum.

How long will my order take?

Orders are processed in 1–3 business days, then take about 7–15 business days to arrive. Your order ships from our fulfillment partner's international warehouse, so please allow a little extra time during holidays. For Christmas delivery, we recommend ordering by early December.

How can I track my order?

We'll email you a tracking number once your order ships. Tracking may take 3–5 business days to start showing updates.

What payment methods do you accept?

We accept PayPal, and credit or debit cards through PayPal's secure checkout. You don't need a PayPal account to pay by card.

Can I return an item if I change my mind?

No. All sales are final. Because our items ship from an international warehouse, we don't accept returns, exchanges, or refunds for change of mind, including ordering the wrong item, color, or size. Please review product details carefully before ordering.

Can I cancel or change my order?

Only within 12 hours of ordering, and only if it hasn't been processed yet. Email us right away with your order number. Once your order has been processed or shipped, it can't be cancelled, changed, or refunded.

My item arrived damaged, defective, or wrong. What do I do?

Email us at hello@thingymabobs.com within 14 days of delivery with your order number and a clear photo or short video. We'll send a replacement or refund the affected item. You don't need to send it back.

My order hasn't arrived. What now?

If it's been more than 45 days since your order shipped, or tracking has stopped updating, email us and we'll investigate. If it's confirmed lost, we'll reship or refund you.

I entered the wrong address. Can you fix it?

Email us within 12 hours of ordering and we'll try. After your order ships, we can't change the address, and reshipping due to an incorrect address is charged to the customer.

Are these products for kids?

Our sticker books, building kits, and craft kits are designed for teens and adults as relaxing hobbies. Many contain small parts, so they're not suitable for young children without supervision.

How do I contact you?

Email hello@thingymabobs.com. We reply within 1–2 business days.